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Service Request Charge Line To Respect Currency Value Entered Before Item Is Entered (Doc ID 1493838.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


The Service Request Charge line needs to respect the currency value entered before an item is entered. In the Service Request, Charges Tab, if the currency is entered before the item # and Quantity, then the currency field is overwritten with the base currency value from the default price list.

Expected Behavior

Do not want the currency field overwritten. Need to respect the currency value from before the item is entered.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Service Request -> Charges Tab, user hook populates currency with appropriate currency.
2. Item and quantity are entered over writting the currency value with the default currency.




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