Forms Personalizations Not Visible On Service Request Form
(Doc ID 1494045.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On 12.1.3:
The Forms Personalizations made on the Service Request Form are not visible.
The Personalizations are active and working, but it is not possible to see them and maintain the Personalizations.
Steps:
- Open Service Request form
- Help - Diagnostics - Custom Code - Personalize
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |