Forms Personalizations Not Visible On Service Request Form

(Doc ID 1494045.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 19-Jun-2014***

Symptoms

 On 12.1.3:

The Forms Personalizations made on the Service Request Form are not visible.

The Personalizations are active and working, but it is not possible to see them and maintain the Personalizations.

 

Steps:

- Open Service Request form

- Help - Diagnostics - Custom Code - Personalize

 

 

Cause

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