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Search Contract Errors Intermittently After Clicking Clear Button And Performing Another Search (Doc ID 1494197.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Intermittently, when attempting to do multiple searches for contracts, the following error occurs.

APP-JTF-210604: Program Error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate

The following information is available:

The error is most likely in the form of the metadata definition. Please check the following alert for the error code.
The error stack is (first 1000 bytes)

ORA-01008: not all variables bound
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878

Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Launchpad
2. Click on Find (torch icon)
3. Search for contract number
4. Click on Clear button
5. Now search again doing a different search e.g. using Known As field
- get a message that search will take a long time. Click Continue.
- get the error above.


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