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The Service Contracts Search Form Errors Intermittently After Clicking the Clear Button and Performing Another Search (Doc ID 1494197.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Intermittently, when attempting to do multiple searches in the Service Contracts Search form, the following error occurs.

Error
APP-JTF-210604: Program Error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
grid:
datasource:

The following information is available:

The error is most likely in the form of the metadata definition. Please check the following alert for the error code.
-------------------------------------------------------------
The error stack is (first 1000 bytes)

ORA-01008: not all variables bound
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878

 
Steps
1. Using a Service Contracts responsibility.
2. Navigate to the Contracts Launchpad.
3. Click on the Search (flashlight) icon.
4. Search for Contract.
5. Click on Clear button.
6. Search again doing a different search e.g. using the "Known As" field.
7. Get a message that search may take a long time.
8. Click Continue.
9. Get the indicated error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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