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Lockbox: Lockbox Not Creating Claims Correctly When Amount_Applied Is Not Passed Along With Invoice Number (Doc ID 1494294.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Lockbox is not creating claims correctly when the receipt is applied to multiple invoices and one of the invoices is short paid.

Example:
Invoice1# 123, Amount= 106.50
Invoice2# 456, Amount=319.50
Receipt Amount=400.00

Lockbox Applications: Invoice1=123 and Invoice2=456, Amount_Applied is left as blank for both.

Submit lockbox, receipt is applied to Invoice1 123 for 106.50, the rest of the amount 293.50 is created as Overpayment Claim investigation OPM####.

The expectation is the receipt should apply the balance 293.50 to Invoice2 456 and create a Deduction for the balance amount which in this case is 26.00 (319.50-293.50)

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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