Lockbox: Lockbox Not Creating Claims Correctly When Amount_Applied Is Not Passed Along With Invoice Number

(Doc ID 1494294.1)

Last updated on OCTOBER 02, 2012

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Lockbox is not creating claims correctly when the receipt is applied to multiple invoices and one of the invoices is short paid.

Example:
Invoice1= 508640 Amount= 106.50
Invoice2=508641 Amount=319.50
Receipt Rct1 Amount=400.00
Applications: Invoice1=508640 and Invoice2=508641
Amount_Applied is left as blank.

Submitting lockbox, receipt is applied to Invoice1 508640 for 106.50, the rest of the amount 293.50 is created as Overpayment Claim investigation OPM15411.

However, the expectation here is the receipt should apply the balance 293.50 to Invoice2 508641 and create a Deduction for the balance amount which in this case is (319.50-293.50) $26.00.

Cause

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