Transactions Workbench: Partial Adjustments - AR Summary Table Is Not In Sync With AR Transaction Summary Tables
(Doc ID 1494295.1)
Last updated on OCTOBER 11, 2021
Applies to:Oracle Receivables - Version 12.0.6 and later
Oracle Advanced Collections - Version 12.0.6 and later
Oracle Credit Management - Version 12.0.6 and later
Information in this document applies to any platform.
Partial Adjustment on a delinquent invoice not updating the PAST_DUE_INV_VALUE column in AR_TRX_BAL_SUMMARY table.
Adjustments not updating AR_TRX_BAL_SIMMARY.PAST_DUE_INV_VALUE column
AR_TRX_BAL_SUMMARY table is used by Advanced Collections and Credit Management program. This table maintains various balances for each customer/site. This table is populated initially by Refresh Summary Program and the the profile option "AR: Allow Refresh Summary Tables" is set to Yes at Receivable applications level. After that point, this table is updated using Workflow Business events during the following activities:
This issue is primarily related to the following table and column: AR_TRX_BAL_SIMMARY.PAST_DUE_INV_VALUE
There are two columns in this table OP_INVOICES_VALUE and PAST_DUE_INV_VALUE. Both these columns should be updated when entering the above activities. But PAST_DUE_INV_VALUE is not being updated for Adjustments alone.
No issues with OP_INVOICES_VALUES.PAST_DUE_INV amount is not affected/changed in the AR.AR_TRX_BAL_SUMMARY after applying the adjustment for an over due invoice. Only OP_INVOICES_VALUE is changed in the AR_TRX_BAL_SUMMARY table. Both receipts and adjustments should effect past due invoices.
Again the issue is only when creating adjustments, the amount in AR_TRX_BAL_SIMMARY.PAST_DUE_INV_VALUE column is not being updated. This will effect customer business as IEX (Advanced Collections) and OCM (Credit Management) would be showing wrong past due amounts.
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In this Document
|1. Bug Summary|
|2. Fixed Files|
|3. Recommended Patches|
|4. Solution Steps|
|Still Have Questions?|