TeleService: Error When Updating Task Status on Service Request Form: APP-JTF-210627 Developer Error On Datasource CS_SERVICE_TASKS (Doc ID 1494351.1)

Last updated on JUNE 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After upgrading from 12.1.1 to 12.1.3 an error occurs when updating the status for a Task from a Service request form.

What is Working:

No error is raised in Task Manager form.


Error:

APP-JTF-210627
DEVELOPER Error

Please inform your support representative that an error has occurred in the DeleteRows for the datasource CS_SERVICE_TASKS

An invalid range (12,12) has been passed to this function
Please ensure that the startRow and endRow are in the range 1-11 and the endRow is greater than the startRow

Steps:

(R) Service
(N) Service Requests > Create Service Request

- Open an existing Service request
- Go to the Tasks Tab
- Change Task Status

=> Error occurs.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms