TeleService: Error When Updating Task Status on Service Request Form: APP-JTF-210627 Developer Error On Datasource CS_SERVICE_TASKS
(Doc ID 1494351.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
After upgrading from 12.1.1 to 12.1.3 an error occurs when updating the status for a Task from a Service request form.
What is Working:
No error is raised in Task Manager form.
Error:
APP-JTF-210627
DEVELOPER Error
Please inform your support representative that an error has occurred in the DeleteRows for the datasource CS_SERVICE_TASKS
An invalid range (12,12) has been passed to this function
Please ensure that the startRow and endRow are in the range 1-11 and the endRow is greater than the startRow
Steps:
(R) Service
(N) Service Requests > Create Service Request
- Open an existing Service request
- Go to the Tasks Tab
- Change Task Status
=> Error occurs.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |