Font Issues After Applying HRMS RUP5 (Doc ID 1494591.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Applications Framework - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

After applying HRM RUP5 13418800 and patch 14069503 ATG CONSOLIDATED PATCH FOR R12.1 HRMS RUP5, as well as additional patches that are part of the HR RUP 5 patching:
12794417 14111441 14350632
12921332 14136272 14355115
13418800 14146401 14406013
13929707 14262825
14069503 14281883

After applying these patches, the font on all self-service pages including the logon screen is garbled.


Tried clearing the $OA_HTML/cabo caches per note 1348791.1 and restarting the services but the problem still exists.


Tried unzipping the marlin folder to re-create the cabo directory. It did resolve the font issue but it deleted (oa.xss/custom.xss ...) from cabo/styes.
Found that if they remove the custom.xss file under $OA_HTML/cabo/styles, the font is back to normal.

They are implementing some of their customizations in the custom.xss file.
Unzipping the Marlin.zip does resolve the issue, but when they unzip the Marlin folder it removes the following files which removed their customizations:
bistyles.xss
custom.xss
mainmenutree.css
oafslideoutmenu.css
oafslideoutmenu.rtl.css
oa.xss

Adding the custom.xss back, then they have the problem with the pages being garbled.
Tried copying the original custom.xss, without any customizations, and they still have this same issue.

Changes

 Upgrading to HRM RUP5.

Cause

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