Claims Remain at Pending Close Status But are Interfaced to General Ledger
(Doc ID 1495266.1)
Last updated on NOVEMBER 02, 2020
Applies to:Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Claim Settlement Fetcher is not closing the claims as expected and the Claims that stuck in pending close however the payment status is INTERFACED in the OZF_CLAIMS_ALL table.
This is reproducible if you settle more than one claim for a specific customer at the same time.
Receipt number: xxxxx
Payment Method: CREDIT_MEMO
Payment status: INTERFACED
Data exists for this claim in ra_customer_trx_lines_all & AR_RECEIVABLE_APPLICATIONS_ALL
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document