Claims Remain at Pending Close Status But are Interfaced to General Ledger (Doc ID 1495266.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Trade Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

 
Claim Settlement Fetcher is not closing the claims as expected and the Claims that stuck in pending close however the payment status is INTERFACED in the OZF_CLAIMS_ALL table.
This is reproducible if you settle more than one claim for a specific customer at the same time.


Claim: DED16617
Status: PENDING_CLOSE
Receipt number: 0000562113
Payment Method: CREDIT_MEMO
Payment status: INTERFACED

Data exists for this claim in ra_customer_trx_lines_all & AR_RECEIVABLE_APPLICATIONS_ALL

Cause

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