Receipt Workbench Does Not Show Correct Receipts for a Specific Organization (Doc ID 1495594.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Attempting to review Payments using Collection Agent responsibility, but not able to view all organizatios.  How can we see all payments for all operating units?

Responsibility:  Collections Agent
Navigation:  History (type = Payment) > Right Click > Select Receipts Workbench from the list of values

Cause

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