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Searching For Serial Number In Service Request Form Takes 5+ Minutes (Doc ID 1495655.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On the Service Request Form

Actual Behavior

The first time a user logs in and searches for a Serial # from the Service Request form, it takes over 5 minutes. (any Serial # searched for) to return. Subsequent searches take much less time

Expected Behavior

Expect the initial search to be much quicker.

Steps to Reproduce

1. Navigate to Customer Support -> Service Request form.
2. Do a search on Serial Number
3. Takes longer than 5 minutes.




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