Searching For Serial Number In Service Request Form Takes 5+ Minutes
(Doc ID 1495655.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On the Service Request Form
The first time a user logs in and searches for a Serial # from the Service Request form, it takes over 5 minutes. (any Serial # searched for) to return. Subsequent searches take much less time
Expect the initial search to be much quicker.
Steps to Reproduce
1. Navigate to Customer Support -> Service Request form.
2. Do a search on Serial Number
3. Takes longer than 5 minutes.
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In this Document