Searching For Serial Number In Service Request Form Takes 5+ Minutes
(Doc ID 1495655.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On the Service Request Form
Actual Behavior
The first time a user logs in and searches for a Serial # from the Service Request form, it takes over 5 minutes. (any Serial # searched for) to return. Subsequent searches take much less time
Expected Behavior
Expect the initial search to be much quicker.
Steps to Reproduce
1. Navigate to Customer Support -> Service Request form.
2. Do a search on Serial Number
3. Takes longer than 5 minutes.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |