Process Eligibility Profiles Program For OLM Not Working Correctly (Doc ID 1495902.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP5 version, Catalog Admin

When running the Process Eligibility Profiles Program, the following error is received:

Error: You cannot view members of this learner group as the Process Eligibility Profile for Learner Groups program is still running or has failed for New Hire in Sept


Error in the log (OTA_RESOLVE_ELIG_PRF module: Process Eligibility Profiles for Learner Groups) but provides no additional information.

Customer is not able to View the output of the concurrent OTA_RESOLVE_ELIG_PRF module log

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

Step 1: Create Derived Factor Length of Service
Step 2: Create Eligibility Profile
Step 3: Create Learner Group and click ‘Process Eligibility Profiles For Learner Group’
Step 4: Go Back to learner Groups and click on ‘View Members’ icon. Error Thrown

Error: You cannot view members of this learner group as the Process Eligibility Profile for Learner Groups program is still running of has failed for New Hire in Sept

Cause

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