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Credit Card: Receipt_Method Incorrect for New Credit Card Rollout Countries (Doc ID 1495955.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Currently, numerous countries accept payment via credit cards on OKS contracts and the provider is Paymentech.  We are in the process off rolling out other countries, e.g. JP, RUL, RU, AU, SG, CZ, etc.

The problem is that when a contract is entered for one of these countries, and Service Contracts Main Billing cc job is run, the receipt_method in the ar_interface_lines_all table shows 11439 "Credit Card iStore".
The receipt_method should show
JP: Credit Card
RU: Credit Card
etc.


The tkprof file from a JP contract is showing that the receipt_method is incorrect and a tkprof file from a GB contract (currently in production using Paymentech) that works correctly.

The profile option OKS: Payment Method for AR Interface is set to "Credit Card iStore" for all countries. 

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed File(s)
 3. Recommended Patch(es)
 4. Solution Steps
References

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