iSupplier Change Request Notifications with Additional Changes Are Closed Automatically. (Doc ID 1495992.1)

Last updated on JUNE 21, 2023

Applies to:

Symptoms

On Release 11.5.10.2 version, Change Request.

After a Supplier Change Request is processed with Additional Change Request Text Added: "We will Ship the 15 pcs Overnight"

The expectation is for Buyer to Receive Change Request Notification for Approval or Rejection Buttons, However the Buyer gets the Change Request Notification stating:

Why Notification are being Sent to the Buyer with No Response Needed, along with No Accept or Reject Buttons?

Due to this issue, Buyers cannot Approve and/or Reject Change Request without the Approve and Reject Button present in the Notification.

Steps To Reproduce
1. Sign to Application as Buyer.
2. Select Responsibility: Purchasing
3. Navigation: Purchase Orders ->> Purchase Orders.
4. Create a Purchase Order # 1234
5. Approve Purchase Order.
6. Log off.
7. Sign on to Application as Supplier.
8. Select Responsibility: iSupplier Portal Full Access.
9. Navigation: iSupplier Portal - Homepage ->> Click: Order Tab
10. Select Purchase Order #1234, ->> Click: "Request Change"
11. Review PO Details, Click: Show line Details,
12. Change the Quantity Ordered ->> and Promised Date,
13. Enter Reason: Short Materials, Enter: Action: Change, and Split Line".
14. Enter Additional Change Request: "We will Ship the 15 pcs Overnight"
15. Submit - Changes.
16. The Buyer receives Notification with comment : This Notification does Not Require a Response.
17. Buyer then checks the PO Status and Finds the PO is In Process, Pending Supplier Changes.
18. Buyer, Navigates - Purchase Orders ->> Pending Purchase Order Changes ->> 
19. Search - View: Change Request Pending Response, Select PO # 1234 , and Buyer can Respond to the Changes.

 

Cause

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