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Service Request: Contact Phone Number created in Agent Dashboard Not Passed to Depot Repair (Doc ID 1497316.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


Creating a Contact Phone Number in Agent Dashboard Service Request does not default later in Depot Repair.
The Phone Number for the Contact does not appear in the Service Request region in the Depot Repair Order when using that Service Request to create the Repair Order.

Expected Behavior

Depot Repair Order form should reflect the phone number that was entered previously for the Contact.

Steps to Reproduce

(R) Customer Support Specialist
(N) Agent Dashboard
   - Create an SR and add a new contact in with a phone number

(N) Depot Repair
   - Query that SR in depot to create a repair order

=> Phone number for the contact is null

What is Working

The email address is populated.




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