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Customer Validation Message Occurs on Create Service Request Form After Patch 13063024 (Doc ID 1497423.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to save a service request in the create service request form after entering the service request type the following message occurs

Error

"The Incident Customer selected is different from the Customer on the SR header. Do you want to override the values in the Customer region."


Steps to Reproduce

Navigate to the below location:

(R) Service  >> Service Request >> Create Service Request

Step 1: Open the Create Service Request form. Enter the Customer, Summary, SR Type, Severity.
When SR Type is entered, do not click the LOV (List of Values), you can key in the “CS”, and the “CS – Technical Request” will show automatically. If you Click the LOV, we do have this error.

Step 2: Save the SR, the Error below is seen:
The Incident Customer selected is different from the Customer on the SR header. Do you want to override the values in the Customer region.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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