Inactive Ship-To Error At The Time Of Quote Creation (Doc ID 1497547.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Quoting - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, HTML User Interface

Trying to create a new quote returns the following error message -

 
ERROR
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1. The Ship-To address for this customer is inactive. Please choose a different Ship-To address.
2. This site is not a valid site for given Ship to Customer Account/Customer Account.



STEPS
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The issue can be reproduced at will with the following steps:
1. In HTML Quoting, Quoting User responsibility

2. Choose to Create Quote and try to save

 

Cause

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