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Service Request Form Charges Line Inventory Org LOV Is Different Than Subinventory LOV (Doc ID 1498381.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Charges UI, APIs, and schema

Actual Behavior

The values listed in the Inventory Organization field & the Sub Inventory field are not the same. What is observed is that Inventory Organization field doesn't contain the values listed in the Sub Inventory field & this behavior is noticed for Return lines only.

Expected Behavior

The values listed in the Inventory Organization field & the Sub Inventory field should be the same

Steps to Reproduce

(R) Customer Support
(N) Service Requests > Find/Create Service Requests
     Query SR
     Click on the Charges tab
     Click on the Order Details tab

The values listed in the Inventory Organization field & the Sub Inventory field are not the same for Return lines

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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