Service Request Form Charges Line Inventory Org LOV Is Different Than Subinventory LOV
(Doc ID 1498381.1)
Last updated on DECEMBER 09, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Charges UI, APIs, and schema
Actual Behavior
The values listed in the Inventory Organization field & the Sub Inventory field are not the same. What is observed is that Inventory Organization field doesn't contain the values listed in the Sub Inventory field & this behavior is noticed for Return lines only.
Expected Behavior
The values listed in the Inventory Organization field & the Sub Inventory field should be the same
Steps to Reproduce
(R) Customer Support
(N) Service Requests > Find/Create Service Requests
Query SR
Click on the Charges tab
Click on the Order Details tab
The values listed in the Inventory Organization field & the Sub Inventory field are not the same for Return lines
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |