Depot Repair: Submit Multiple Actual Lines fails with "There Are No Charges Eligible For Submission To Oracle Order Management For This SR" (Doc ID 1498523.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Estimate and Actual Charges

When attempting to Submit and Book Actual lines (with different bill to accounts set in the 'Line Details') the following error occurs.

ERROR
-----------------------
'There are no  charges eligible for submission to Oracle Order Management for this service request.'


This happens under very specific circumstances but is reproducable at will as follows:

  STEPS
  -----------------------
  1. Create a Service Request for a Person customer
  2. Create Repair Order and submit logistics to OM
  3. Create 3 Actual lines (they can be identical initially)
  4. after saving the actual lines, click on Line Details
  5. click on the first line and change the bill-to account
  6. click on the second line and change the bill-to account to the same one as  the first line
  7. verify the 3rd line still has the default bill-to account (same as SR  header or a different one - as long as it is not the same as for the previous lines)
  8. Save and close the line details
  9. in the actuals tab, Select All  and then press Book Selected

  After a while, the error will come up. No lines are actually submitted to  OM.

Cause

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