IEM Error: "The Primary_party_id XXXXX Must Be The Same As The Contact_party_id XXXX For Single Person Interactions" When Sending An Email (Doc ID 1498833.1)

Last updated on JANUARY 12, 2015

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to send an email, an error occurs.

On the reply page, on the right hand side the customer details are presented. For the specific customer Email address field is populated as null (no Email Address).
 
Another thing that can be noted is that there is an Email address assigned at organization level. The email address for a contact who is assigned to this organization is clashing and
the email address for this contact is not getting populated.

ERROR
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The primary_party_id 2197592 must be the same as the contact_party_id 5545753 for single person interactions

STEPS
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The issue can be reproduced at will with the following steps:
1. Open SR form and query an SR number
2. Click send email button
3. Compose email and the error is seen when you hit send.


Cause

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