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Task Scheduler: For Some Tasks Schedule Advice Window Opens With Dates Displayed In The Past (Doc ID 1499300.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Task Scheduling & Assignment
Service Request form - Tasks tab

ACTUAL BEHAVIOR
Tasks created for a specific Territory, when clicked on the 'Scheduler' icon, the Schedule Advice window opens with the dates displayed in the past.

EXPECTED BEHAVIOR
Expect that the schedule advice window displays the results in the current sysdate and not in the past.

STEPS
1. Login to oracle apps
2. (R) Field Service Manager > Create SR and task.
3. Click the Scheduler icon in the Task Sssignee to open the schedule advice window in the search mode.

Find that the results are displayed, however the dates that are displayed are in the past (i.e. SYSDATE - 2 months).

Changes

 

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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