Logging In As Plan Administrator results in You Have Encountered An Unexpected Error. Please Contact The System Adminstrator (Doc ID 1499365.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Incentive Compensation - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 27-Jul-2014

Symptoms

When attempting to access the submenus of the Plan Administrator responsibility the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance

 
The issue can be reproduced at will with the following steps:

(R) Plan Administrator
(N) Compensation Plan and Components > Click any menu

After enabling the profile FND: Diagnostics user level, the following error was also shown:

oracle.apps.fnd.framework.OAException: Application: FND, Message Name: FND_GENERIC_MESSAGE. Tokens: MESSAGE = java.sql.SQLException: ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.INIT, N, ERRNO, -20001, N, REASON, ORA-20001: APP-FND-02901: You do not have access privilege to any operating unit. Please check if your profile option MO: Security Profile includes any operating unit or the profile option MO: Operating Unit is set.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 757
ORA-06512: at "APPS.MO_GLOBAL", line 700
ORA-06512: at line 1

 


Cause

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