'SFM Event Manager Queue Service' Manager Is Not Coming Up (Doc ID 1499641.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.
***Checked for relevance on 24-Jul-2014***

Goal

After applying Patches 10246061 & 6117031 the SFM Managers are not coming up.

The error is:

: main : 227023 : xdp.dequeuer.core.QueueService.main : Unhandled Exception in Queue Service. Terminating java.lang.NullPointerException
java.lang.NullPointerException
at oracle.apps.fnd.security.SessionManager.recordSuccess(SessionManager.java:3819)
at oracle.apps.fnd.security.SessionManager.validateLogin(SessionManager.java:2081)
at oracle.apps.fnd.security.SessionManager.validateLogin(SessionManager.java:1945)
at oracle.apps.xdp.common.DBConnection.performConnection(DBConnection.java:189)
at oracle.apps.xdp.common.DBConnection.performConnection(DBConnection.java:146)
at oracle.apps.xdp.sm.core.SMStateMachine.connect(SMStateMachine.java:166)
at oracle.apps.xdp.sm.core.SMStateMachine.initialize(SMStateMachine.java:78)
at oracle.apps.xdp.sm.core.SMService.initialize(SMService.java:67)
at oracle.apps.xdp.dequeuer.core.QueueService.initializeSM(QueueService.java:301)
at oracle.apps.xdp.dequeuer.core.QueueService.initializeService(QueueService.java:263)
at oracle.apps.xdp.dequeuer.core.QueueService.main(QueueService.java:1159)
 

Solution

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