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Field Service Debrief: Return Routing Rule Do Not Default The Destination Warehouse For Non-Serialized Items (Doc ID 1499695.1)

Last updated on MARCH 20, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Debrief / Field Service Report:
The Return Routing Rule does not default the destination warehouse for the non-serialized items.

Expect the rules to default the destination warehouse for both serialized and non-serialized items.

STEPS
-----------------------
1. Create Service Request.
2. Create Task.
3. Click Debrief button.
4. Add Material Install lines with Usage ‘Unused’.
   One line with serialized item and another line with non serialized item.

Return Routing Rule works fine for the line with serialized item, but fails to default the destination warehouse for the line with non-serialized item.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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