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Service Enhancement Request Implemented for SLA Dates & Duration (Doc ID 1499845.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

* Reference:
  Implementation of an Enhancement Request (ER) to add additional SLA Dates and Duration fields in Service UIs
  <Bug 13108998> - NEED DATES TO CAPTURE RESTORE, WORKAROUND, ACTUAL RESTORE FOR SERVICE REQUESTS

Solution

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In this Document
Goal
Solution
References


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