Service Enhancement Request Implemented for SLA Dates & Duration
(Doc ID 1499845.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Implementation of an Enhancement Request (ER) to add additional SLA Dates and Duration fields in Service UIs
<Bug 13108998> - NEED DATES TO CAPTURE RESTORE, WORKAROUND, ACTUAL RESTORE FOR SERVICE REQUESTS
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