How To Invoke Refund Attributes Customer List Of Values To Display Multiple Related Customers (Doc ID 1500037.1)

Last updated on APRIL 20, 2023

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Goal

The purpose of this note is to show how to setup Relationships for use when creating a receipt in Receivables (AR) for Customer 'A' and require to Refund Customer 'B'. As the Refund Attributes form only has in the List of Values (LOV)
the customer from the receipt header.

Note: Refunds functionality across related customers is only available for Organization to Organization Relationships. You cannot create a refund between a relationship of Organization to Person or Person to Person.
For more information, please review <Bug 17574466> RELATIONSHIPS PERSON TO PERSON CANNOT BE USED FOR REFUND

Sometimes for subsidy industry Customer pays the subsidized amount. Then this money has to be forwarded to the corresponding government (GOVT) organization against which GOVT will pay the full amount.

Solution

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In this Document

Goal

Solution

1. Define Customer Account Hierarchical Relationship

2. Attach both Customer with that Relationship

3. Define “Refund” Receivable Activity

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How To Invoke Refund Attributes Customer List Of Values To Display Multiple Related Customers (Doc ID 1500037.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!