Receipt Workbench: Receipts Remitted Twice (Doc ID 1500415.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

Receipts are remitted twice and posted to GL. 

This is happening when the customer is applying Bank Charges to receipts that are not in cleared state. While creating a receipt in confirmed state, the Bank Charges field value should be entered. It should be entered from the remittance UI. The Bank Charges field should should not be update-able because the user is creating a receipt in confirmed state. Functionally, the receipts UI should not allow the customer to do so.

The bank charges can only be applied to cleared receipts before remitting. For all other receipts, the bank charges must be applied at the time of remittance. Due to some corruption, the user is able to add bank charges during creation of receipts which is causing this issue.

Cause

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