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MFS Synchronization Fails with "Synchronization is disabled at this time for system maintenance" (Doc ID 1500421.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform a Laptop synchronization, the following error occurs.

ERROR
-----------------------
MS-9025 server error has occurred. Ask Administrator

or

User Synch Error: Synchronization is disabled at this time for system maintenance.
Please synchronize again later or contact your system administrator for assistance.


STEPS
-----------------------
1. Install a fresh MFS laptop client.
2. Login and perform sync.
=> After 65% of sync, it gives the error.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot complete the sync and the MFS laptop cannot be used.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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