Approval Reply Email Subject Contains Messy Chinese Character and Error with ORA-31011: XML parsing failed
Last updated on DECEMBER 20, 2016
Applies to:Oracle Workflow Cartridge - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On Applications 12.1.3 version, an OIE Approval Email Subject Contains Messy Chinese Character.
After sending the approval email to system, found the following error message sent to the sysadmin user:
Event Error Message: ORA-31011: XML parsing failed
ORA-19202: Error occurred in XML processing
LPX-00217: invalid character 19 (U+0013)
Error at line 1
Event Error Stack:
The issue can be reproduced at will with the following steps:
1. Approver click Link 'Approve' in the notification email.
2. Found the auto reply email subject contains messy Chinese characters, click button 'Sent' in OA email client.
3. The reply Approve email notification failed to be sent to the erp server.
4. MS Outlook and Mozilla Thunderbird email client doesn't hit this issue.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms