Getting APP-BEN- 92690 Error When two Life Events are Processed within the Same Month (Doc ID 1501166.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event in the same month were a previous life event has end dated benefits at the end of the month, the following error occurs:


APP-BEN-92690: You cannot enroll a person into a plan that includes more than one activity rate with the same element and input value.
The Standard Rates LTD Non Exempt FT Hourly Class 2 and LTD Exempt Class 3 use the same element and input value and are attached to the same Compensation Object.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query the affected employee.
3. Attempt to process the Payroll Change life event were the Employee Change life event has already occurred in the same month.
Error occurs.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms