Advanced Collections: Organization Search Strategy Form Error - Failed to Get Sales Group ID or Sales Role for the Current User. You Must at Least Have One Role in a Valid Sales Group (Doc ID 1501231.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 14-MAY-2014***

Symptoms

Attempting to open a specific strategy and receive the following error:

Failed to get sales group ID or sales role for the current user. You must at least have one role in a valid sales group

Responsibility:  Collections Manager
Navigation:  Collections > Strategy > Strategy
Query for an Organization
Click on one of the returned Strategies

Setup looks correct group and roles are assigned and also if NO Organization is searched on the Strategy can be opened without an error.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms