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FS Debrief: No Labor Charge Lines Created for Debrief Without Labor Item (Doc ID 1501296.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report: when users set up the T&M Labor schedules to have the labor item defaulted such that the engineer only fills in the times but not the item to Debrief, it is found that when debriefing no charge line is created. It would be expected that one or more charge lines would be created, split according to the contract labor rate times and/or T&M schedule setup.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Billing rates are defined as follows:
     08:00-17:00 Normal
     17:00-23:59 Overtime
     00:00-08:00 Overtime
     00:00-23:59 Double during weekends

2. Enter a debrief labor line from 16:00 to 18:00.
3. Submit the debrief.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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