Receipt Workbench: Error With AR Receipt Form -Could not reserve record. Keep Trying?

(Doc ID 1501408.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Data is not saved in the Receipts form.

There are multiple users testing.  The error does not clear.

The following decision box pops up:

Could not reserve record. Keep Trying? (Yes/No)

Eventually the users time out and receive the following pop up:

Press OK when you have logged in using the other window

Solution

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