My Oracle Support Banner

Get An Error When Loading Product Search Results in Customer Support HTML UI With IE8. (Doc ID 1501577.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

Symptoms

On : 12.1.3 version, Create Service Request

When attempting to add the product information on the create service request page Customer Support HTML application, the following error occurs.

Error

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Timestamp: Mon, 28 May 2012 02:54:49 UTC

Message: Object doesn't support this property or method
Line: 15
Char: 2
Code: 0
URI: http://celalnx40.us.oracle.com:10107/OA_HTML/OA.jsp?page=/oracle/apps/cs/csz/dashboard/webui/DashboardPG&OAFunc=CSZ_SR_DB_FN_PULL&addBreadCrumb=RS&OASF=CSZ_SR_DB_FN_PULL&OAHP=CSZ_SR_T2_AGENT_HOME_PAGE&OAPB=CSZ_SR_BRAND&addBreadCrumb=RP&_ti=2056718462&language_code=US&OAFMID=1012947&OAPB=_OAFMID&oapc=6


Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist responsibility
2. Enter the customer information
3. Enter the product information and the error notification will pop up at the bottom when using IE-8


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.