Get An Error When Loading Product Search Results in Customer Support HTML UI With IE8. (Doc ID 1501577.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 16-SEP-2014***

Symptoms

On : 12.1.3 version, Create Service Request

When attempting to add the product information on the create service request page Customer Support HTML application, the following error occurs.

Error

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Timestamp: Mon, 28 May 2012 02:54:49 UTC

Message: Object doesn't support this property or method
Line: 15
Char: 2
Code: 0
URI: http://celalnx40.us.oracle.com:10107/OA_HTML/OA.jsp?page=/oracle/apps/cs/csz/dashboard/webui/DashboardPG&OAFunc=CSZ_SR_DB_FN_PULL&addBreadCrumb=RS&OASF=CSZ_SR_DB_FN_PULL&OAHP=CSZ_SR_T2_AGENT_HOME_PAGE&OAPB=CSZ_SR_BRAND&addBreadCrumb=RP&_ti=2056718462&language_code=US&OAFMID=1012947&OAPB=_OAFMID&oapc=6


Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist responsibility
2. Enter the customer information
3. Enter the product information and the error notification will pop up at the bottom when using IE-8


Cause

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