Service HTML: Get An Error When Loading Product Search Results With IE8
(Doc ID 1501577.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to add the product information on the Create Service Request page Customer Support HTML application, the following error occurs.
Error
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Timestamp: Mon, 28 May 2012 02:54:49 UTC
Message: Object doesn't support this property or method
Line: 15
Char: 2
Code: 0
URI: http://<DOMAIN><PORT_NUMBER>/OA_HTML/OA.jsp?page=/oracle/apps/cs/csz/dashboard/webui/DashboardPG&OAFunc=CSZ_SR_DB_FN_PULL&addBreadCrumb=RS&OASF=CSZ_SR_DB_FN_PULL&OAHP=CSZ_SR_T2_AGENT_HOME_PAGE&OAPB=CSZ_SR_BRAND&addBreadCrumb=RP&_ti=2056718462&language_code=US&OAFMID=1012947&OAPB=_OAFMID&oapc=6
Steps to Replicate
The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist responsibility
2. Enter the customer information
3. Enter the product information and the error notification will pop up at the bottom when using IE-8
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |