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Service HTML: Get An Error When Loading Product Search Results With IE8 (Doc ID 1501577.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to add the product information on the Create Service Request page Customer Support HTML application, the following error occurs.


Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Timestamp: Mon, 28 May 2012 02:54:49 UTC

Message: Object doesn't support this property or method
Line: 15
Char: 2
Code: 0
URI: http://<DOMAIN><PORT_NUMBER>/OA_HTML/OA.jsp?page=/oracle/apps/cs/csz/dashboard/webui/DashboardPG&OAFunc=CSZ_SR_DB_FN_PULL&addBreadCrumb=RS&OASF=CSZ_SR_DB_FN_PULL&OAHP=CSZ_SR_T2_AGENT_HOME_PAGE&OAPB=CSZ_SR_BRAND&addBreadCrumb=RP&_ti=2056718462&language_code=US&OAFMID=1012947&OAPB=_OAFMID&oapc=6

Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Go to Customer Support Specialist responsibility
2. Enter the customer information
3. Enter the product information and the error notification will pop up at the bottom when using IE-8




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