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Cannnot Update The Unit Price (SELLING_PRICE) On Service Charges Form (Doc ID 1501774.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


Actual Behavior

When creating a negative charge (credit) for a return item on a Service Request, the Net price defaults to 0.00. If 0.00 is cleared and the <TAB> hit, the correct value defaults into the Net Price. Saving defaults  0.00 into the Net Price. If the Net Price value is cleared again and <TAB> hit a second time, the correct value defaults into the Net Price again. When Saving a second time, the Charge maintains the correct Net Price.

Expected Behavior

Expected the field to be updatable the way it was in 11i and not after a second save.

Steps To Reproduce

(R) Customer Support
  1. Find a Service Request
  2. Go to the Charges tab
  3. Enter an Advance Service Replacement with a Return Service Activity
  4. Check the Net Price that gets defaulted into the Charges screen
  5. The Net Price is 0.00 which is incorrect since there is a Price associated to the Price List
  6. Clear the Net Price and click on <TAB>
  7. The Net Price is now populated with the correct Net Price




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