Service: Unable to Set Profile Option 'Service: Default Service Request Type'
(Doc ID 1501860.1)
Last updated on JULY 24, 2023
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
* Issue # 1:
When trying to query the profile option Service: Default Service Request Type to see its values:
Receive an error message, and the profile option never displays in the form.
* Issue # 2:
If the profile option is displayed, it is not possible to select a value.
Error:
Profiles couldn't determine the valid values for profile INC_DEFAULT_INCIDENT_TYPE.
This problem is usually due to error in the SQL validation for that profile.
Use the 'Define Profiles' form to fix the SQL Validation for the INC_DEFAULT_INCIDENT_TYPE profile.
This error may appear immediately following and Oracle error, which give more information about what was wrong with the SQL Validation.
Steps:
(R) Service
(N) Others > Profile Option Values
- Query profile option 'Service: Default Service Request Type'
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |