Service: Unable to Set Profile Option 'Service: Default Service Request Type' (Doc ID 1501860.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 03-OCT-2014***

INC_DEFAULT_INCIDENT_TYPE

Symptoms

* Issue # 1:

  When trying to query the profile option Service: Default Service Request Type to see its values:
  Receive an error message, and the profile option never displays in the form.

* Issue # 2:

  If the profile option is displayed, it is not possible to select a value.

Error:

Profiles couldn't determine the valid values for profile INC_DEFAULT_INCIDENT_TYPE.
This problem is usually due to error in the SQL validation for that profile.
Use the 'Define Profiles' form to fix the SQL Validation for the INC_DEFAULT_INCIDENT_TYPE profile.
This error may appear immediately following and Oracle error, which give more information about what was wrong with the SQL Validation.

Steps:

(R) Service
(N) Others > Profile Option Values
 - Query profile option 'Service: Default Service Request Type'

Cause

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