My Oracle Support Banner

Service: Unable to Set Profile Option 'Service: Default Service Request Type' (Doc ID 1501860.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 03-OCT-2014***

INC_DEFAULT_INCIDENT_TYPE

Symptoms

* Issue # 1:

  When trying to query the profile option Service: Default Service Request Type to see its values:
  Receive an error message, and the profile option never displays in the form.

* Issue # 2:

  If the profile option is displayed, it is not possible to select a value.

Error:

Profiles couldn't determine the valid values for profile INC_DEFAULT_INCIDENT_TYPE.
This problem is usually due to error in the SQL validation for that profile.
Use the 'Define Profiles' form to fix the SQL Validation for the INC_DEFAULT_INCIDENT_TYPE profile.
This error may appear immediately following and Oracle error, which give more information about what was wrong with the SQL Validation.

Steps:

(R) Service
(N) Others > Profile Option Values
 - Query profile option 'Service: Default Service Request Type'

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.