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Sending Message From Service Request Form Gives Error "Invalid Value for field SENDER" (Doc ID 1502319.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2

When attempting to send a message from the Service Request form an error is thrown if confirmation is required. No error if confirmation is not requested.

ERROR
-----------------------
Invalid Value for field SENDER


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Service Request
2. (N)Tools -> Send Message
3. Select a user to send the message to and check the "Confirmation" box
4. Error is thrown.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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