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Debriefing Labor Lines Does Not Default The T&M Labor Item (Doc ID 1502409.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When setting up the T&M Labor schedules to have the labor item defaulted such that the engineer only fills in the times but not the item to Debrief,  it is found that when debriefing no charge line is created.

Steps To Reproduce

  1. Set up T&M Labor Schedules to have the Labor Item default
  2. Fill in the debrief line without an item
  3. Set the debrief line to Completed to trigger the debrief concurrent request.
  4. No item is defaulted
  5. No charge line is created.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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