Downloading Attachments from Inbound Emails, Errors with message 'cannot download this file'
Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
When attempting to open attachments from an inbound email the following error occurs.
security warning 'Do you want to save this file'?
Type : HTML doc
Open Save or Cancel
when pressing Open you then see the file open in editor format which is unreadable
when pressing Save you then see the message 'cannot download this file etc'
The issue can be reproduced at will with the following steps
1. Agent Console
3. Select an email with the attachment
4. Open attachment
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