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Downloading Attachments From Inbound Emails, Errors With Message 'cannot download this file' (Doc ID 1502637.1)

Last updated on MARCH 17, 2019

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to open attachments from an inbound email  the following error occurs.

ERROR
--------

security warning 'Do you want to save this file'?
Type : HTML doc
Open Save or Cancel

when pressing Open you then see the file open in editor format which is unreadable
when pressing Save you then see the message 'cannot download this file etc'


STEPS
-----------------------
The issue can be reproduced at will with the following steps


1. Agent Console
2. Inbox
3. Select an email with the attachment
4. Open attachment
5. Error


Cause

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In this Document
Symptoms
Cause
Solution
References


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