HOLD NOT GETTING RELEASED FROM OCM (Doc ID 1502740.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Install / Upgrade

ACTUAL BEHAVIOR
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Finding that Credit Check Failure Holds on Sales Orders can not be released from the Credit Management (OCM) responsibility.

EXPECTED BEHAVIOR
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Expect to be able to release credit hold on sales order through credit management.

STEPS
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The issue can be reproduced at will with the following steps:
1. create sales order.
2. book sales order
3. Credit hold will be applied on sales order
4. case folder is created and sent to credit analyst who recommends to remove hold
5. add recommendation :remove hold from order" in case folder
6. submit case folder
7. case folder is processed and closed.
8. check sales order - hold is not removed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot release credit hold on sales order through credit management. .

Cause

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