When Instance is Expired the Active Contract of the Instance is not Terminated (Doc ID 1502981.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


User manually expired an item instance from User Interface but the related contract is still active.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Quired up item instance which has an active contract associated with it.
2. Update the instance status to Expired from the UI and enter Active End Date
3. Query for the related Contract and observe the contract status is still Active

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms