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How to Create a Non Invoice Related Debit Memo from a Claim in Receivables for an Overpayment? (Doc ID 1503038.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Goal

Oracle Receivables (AR) Information Center: Using Receipts Workbench In Oracle Receivables How to Associate Application Reference Reasons in Receivables(AR) to Claims in Trade Management? > 1503038.1

The purpose of this note is to show how to create Non Invoice Related Debit Memo from a Claim in Receivables for an Overpayment

                Process flow for claims
               

 There are 4 claim classes:
 Claim
 Debit Claim
 Deduction 
 Overpayment (The note will demonstrate a overpayment)

Overpayment
Overpayments are created in Oracle Receivables when customers overpay what you have invoiced the for. This could be for an over shipment they have received or
an inaccurately priced invoice. Settlement methods for overpayments include debit memo, write-off, and on-account credit.
Claims and Debit Claims are created in Oracle Trade Management. Deductions and Overpayments are created from Oracle Receivables. Oracle Receivables users can create
deductions or overpayments when they find mismatches between the applied transaction amount and the receipt amount from the Receipt Application window.
If the payment is directly applied to a transaction and a short pay is recognized, then a deduction can be created based on the transaction, or a claim investigation can be
created for the customer.
If Oracle Receivables users identify that a customer has overpaid, then a claim investigation can be created for the customer on receipt and is distinguished as an
overpayment claim class in Oracle Trade Management. All the transaction and receipt information from Oracle Receivables is carried over to Oracle Trade Management as
source information for claim research.

Solution

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In this Document
Goal
Solution
  
 1. Create Invoice
 2. Create Receipt
 3. Apply Receipt to Invoice and Apply Claim Investigation
 4. Approve Claim
 5. Run AutoInvoice to Transfer Debit Memo to Receivables
 6. Check Record Transfered and Debit Memo Created
 7. Close Claim
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 Feedback
References

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