Employee Self-Service > Benefits, Dependent Designation Error: 'You have not correctly designated dependents'
(Doc ID 1503337.1)
Last updated on APRIL 10, 2018
Applies to:Oracle Advanced Benefits - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.
When trying to designate dependent in self service, the following error occurs:
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Log into self service > Update benefits selecting family option. Navigate to designate dependents form.
2. Designate dependents, click 'Next' button receive error unable to move forward.
- Dependent designation error received in self service, as action item remains open when designated in PUI.
- This cannot be reproduced if enrollment is made using PUI forms. However, if enrollment made using self service able to see open action item even though designations have been made.
- Complete using professional forms, however, this is not acceptable workaround as employees are required to access ESS and print/sign confirmation statement.
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