Sol:oracle.apps.fnd.framework.OAException: Oracle.jbo.NoDefException: JBO-25058 (Doc ID 1503411.1)

Last updated on NOVEMBER 14, 2016

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to create a Service Request using the Field Service Technician Portal using the US Field Service Technician Portal responsibility, the following occurs:


ERROR
-----------------------
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition IS_CONTACT_DETAILS_RENEDERED of type Attribute not found in IncidentCrAppPropertiesVO
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2662)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)

## Detail 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition IS_CONTACT_DETAILS_RENEDERED of type Attribute not found in IncidentCrAppPropertiesVO
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2662)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Field Service Technician Portal using the US Field Service Technician Portal responsibility
2. Use the Create Service Request functionality.
3. Error occurs.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms