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Error JBO-25058: Definition IS_CONTACT_DETAILS_RENEDERED of type Attribute not found in IncidentCrAppPropertiesVO (Doc ID 1503411.1)

Last updated on JULY 17, 2023

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to create a Service Request using the Field Service Technician Portal responsibility, the following occurs:


ERROR
-----------------------
Error Page
Exception Details.
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition IS_CONTACT_DETAILS_RENEDERED of type Attribute not found in IncidentCrAppPropertiesVO
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1247)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2662)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)

## Detail 0 ##
oracle.apps.fnd.framework.OAException: oracle.jbo.NoDefException: JBO-25058: Definition IS_CONTACT_DETAILS_RENEDERED of type Attribute not found in IncidentCrAppPropertiesVO
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processRequest(OAPageBean.java:2662)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1940)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:543)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:431)
at _OA._jspService(_OA.java:212)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to the Field Service Technician Portal
2. Use the Create Service Request functionality.
3. Error occurs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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