iReceivables: For Multiple Invoices, Payment Not Applied To All Invoices (Doc ID 1503424.1)

Last updated on JULY 03, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In iReceivables users select several invoices to pay but sometimes some of the invoices do not get applied to the receipt that is created.

Responsibility:  iReceivables
Navigation:  Customers
Search for a customer and click GO.
Go To:  All Locations level and try to select an invoice which is created at a non-primary bill to site from account details page
Click on pay and then click apply button in payment page. 
It shows as payment has been made successfully. 

In Payment Details page, it shows as payment has not been applied.
The amount is being shown under unapplied column.

Cause

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