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HTML Debrief: Not All Entered Lines Get Saved. Some Lines Disappear After Saving (Doc ID 1503537.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Installation

ACTUAL BEHAVIOR
---------------
When entering more than 3 material debrief lines in HTML debrief, only 2 or 3 actually get saved. it appears to be random which ones are saved

EXPECTED BEHAVIOR
-----------------------
expect all lines to get saved properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. enter a repair order in task mode or SR with task
2. assign the task to an engineer and put it in assigned status
3. go to HTML debrief for that task
4. enter 4 lines at once without saving
5. save all at once
6. see results - only 2 or 3 lines are saved



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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