Depot Repair Error: "The Contact Point Is Not Valid" when saving SR with new Contact
(Doc ID 1503538.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
When using the 'add new contact' button in the Depot Repair form the following error is displayed
ERROR
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API Error
(CS_ServiceRequest_UTIL.Validate_Per_Contact_Point_Id):
The contact point is not valid. Please check the values of the following: party, contact point, and contact point type.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open Depot Repair Workbench - CSDREPLN
2. Choose to create a new RO/SR
3. Enter customer name etc.
4. Press button 'New Contact'
5. Enter details -including Phone number or Email - and save to get the error
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |