Transaction Workbench Issue: Commitment Balance Not Correct After Unapply of Regular Credit Memo to Invoice (Doc ID 1503571.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Invoice is applied to a Commitment (Deposit) which reduces the Commitment Balance.

Credit Memo is applied to the Invoices, which removes the application of Invoice to Commitment (Deposit).

Credit Memo is unapplied from Invoice using the Transaction Summary Form.

This makes the Credit Memo On-Account, however the Commitment Id (INITIAL_CUSTOMER_TRX_ID) is still associated to the Credit Memo, which is incorrect.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms