SSBEN Dependents and Beneficiary page, Error: This person has an active life event that has not been completed (Doc ID 1503762.1)

Last updated on AUGUST 22, 2015

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Oracle Advanced Benefits

When an employee experiences a potential life event which will spawn a future life event date, the following error in self service:

This person has an active life event that has not been completed. Please complete the existing life event before attempting an unrestricted enrollment.

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility Employee Self-Service.
2. Select the Benefits function.
3. Click the Next button on the Dependents and Beneficiary page.



Cause

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