My Oracle Support Banner

Customer Profile Second Level Drill Down Error (Doc ID 1503847.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to drilldown on the Contact Center form from a profile that is created on the Dashboard, the following error occurs.

FRM-47023: No such parameter named
G_QUERY_FIND exists in form CSCCCCRC.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a profile referencing the hz_parties table
2. Create a drilldown with the 'Contact Center' as the drilldown module then add to the appropriate Dashboard.
3. In the CC -> Dashboard tab double click on the profile to open the profile, double click on one of the values to try and open the Contact Center... the error occurs.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.