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Customer Profile Second Level Drill Down Error (Doc ID 1503847.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to drilldown on the Contact Center form from a profile that is created on the Dashboard, the following error occurs.

Error:
FRM-47023: No such parameter named
G_QUERY_FIND exists in form CSCCCCRC.


Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a profile referencing the hz_parties table
2. Create a drilldown with the 'Contact Center' as the drilldown module then add to the appropriate Dashboard.
3. In the CC -> Dashboard tab double click on the profile to open the profile, double click on one of the values to try and open the Contact Center... the error occurs.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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