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Customer Support Specialist: Cannot Save Email Added In Contact Point Region Of Service Request Escalation Window (Doc ID 1503893.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On 12.1.3.:

It is not possible to save an email address added in Contact Point region of Escalation window on the Customer Support Specialist HTML page.

The email address disappears when re-queried.


- Resp. Customer Support Specialist.
- Open a service request
- Use the Service Request Escalation button.

- Input required information for service request escalation.
- Add a Contact Point, and select Email from Type drop down list.
  Choose the value from LOV.

- Apply.
Go back to Agent Dashboard, and click Escalation Level link of the SR updated just now.

- Go to Contact Point region.
Email added is not there.




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